At the first bug of Christmas, my manager said to me
See if they can do it again.

At the second bug of Christmas, my manager said to me
Ask them how they did it ... and
See if they can do it again.

At the third bug of Christmas, my manager said to me
Try to reproduce it
Ask them how they did it ... and
See if they can do it again.

At the fourth bug of Christmas, my manager said to me
Run with the debugger
Try to reproduce it
Ask them how they did it ... and
See if they can do it again.

At the fifth bug of Christmas, my manager said to me
*** ASK FOR A DUMP ***
Run with the debugger
Try to reproduce it
Ask them how they did it ... and
See if they can do it again.

At the sixth bug of Christmas, my manager said to me
Reinstall the software
*** ASK FOR A DUMP ***
Run with the debugger
Try to reproduce it
Ask them how they did it ... and
See if they can do it again.

At the seventh bug of Christmas, my manager said to me
Say they need an upgrade
Reinstall the software
*** ASK FOR A DUMP ***
Run with the debugger
Try to reproduce it
Ask them how they did it ... and
See if they can do it again.

At the eighth bug of Christmas, my manager said to me
Find a way around it
Say they need an upgrade
Reinstall the software
*** ASK FOR A DUMP ***
Run with the debugger
Try to reproduce it
Ask them how they did it ... and
See if they can do it again.

At the ninth bug of Christmas, my manager said to me
Blame it on the hardware
Find a way around it
Say they need an upgrade
Reinstall the software
*** ASK FOR A DUMP ***
Run with the debugger
Try to reproduce it
Ask them how they did it ... and
See if they can do it again.

At the tenth bug of Christmas, my manager said to me
Change the documentation
Blame it on the hardware
Find a way around it
Say they need an upgrade
Reinstall the software
*** ASK FOR A DUMP ***
Run with the debugger
Try to reproduce it
Ask them how they did it ... and
See if they can do it again.

At the eleventh bug of Christmas, my manager said to me
Say it's not supported
Change the documentation
Blame it on the hardware
Find a way around it
Say they need an upgrade
Reinstall the software
*** ASK FOR A DUMP ***
Run with the debugger
Try to reproduce it
Ask them how they did it ... and
See if they can do it again.

At the twelfth bug of Christmas, my manager said to me
Tell them it's a feature
Say it's not supported
Change the documentation
Blame it on the hardware
Find a way around it
Say they need an upgrade
Reinstall the software
*** ASK FOR A DUMP ***
Run with the debugger
Try to reproduce it
Ask them how they did it ... and
See if they can do it again.